Community Edition IOS network request failed

Community Support Mobile Apps
1

Hi there.

I have recently deployed a rocket chat community server in our server environment. Its all forwarded to the internet connectly, we can log in via out desktop apps, but cannit via the ios app. We log in with chat.domain.co.uk:3000 on desktop, i have tried this on the ios app with and without the port and it still does not work. The domain is correct and i responds to pings.
i’m struggling to find any documentation to go through troubleshooting steps.
Any help would be great.

Many thanks
Kieran
CoreISP Group

2

It will be much easier if you tell us about your deployment.

iOS wil NOT work with a proper https certificate.

You are asking to be hacked then.

You should NEVER access your server via http/3000. Rocket is NOT a web server.

Use nginx, apache or traefic as a reverse proxy with letsencrypt https certificates. There is plenty of documentation on this.

https://docs.rocket.chat/docs/deploy-rocketchat

Note that you may well get in a muddle when changing the ROOT_URL…