[Clipboard - March 5, 2026 1_23 PM] We use version 7.13.3 which is valid until June. Can you help us please ?

I know there is 7.13.4 out since yesterday. But we cannot update this within a day.

After a restart of RC server it is running again. In the client a Force Reload was necessary …

Same problem but restart does not help. Still can’t login via mobile app.

After several restarts (and one attempt of downgrade) of the server and client apps it works again. BTW. We use snap deployment and there is still no channel for 8.x version.

Seen the same issue today as well and am stuck. I am on 7.13.2, which is the latest version available on the snap channel. Any chance we can get 8.x version published to snap? If snap is going to lag behind, would be appreciated not to expire the version until there is a newer version published to snap. Thanks!

Likely this. [image] False error Workspace Version Unsupported Community Support Probably an issue at their end. Server has to get hold of a check file (I forget the name but have a search as this has happened before - your logs will also tell you) from their server. Also note 7.13 is EOL at the end of June.

[image] snowbunny: Any chance we can get 8.x version published to snap? If snap is going to lag behind, would be appreciated not to expire the version until there is a newer version published to snap. Only when they feel like it. Snaps have always lagged a bit behind, but I’d guess that with 8 being a big leap they are taking their time (6-7 was traumatic due to Mongo upgrades) Also note my comment in snaps here. I’d look at moving to a supported install type. Upgrades are then in your control.

Urgent: Our RocketChat server 7.13.3 is suddenly out of support

Community Support

reetp March 5, 2026, 7:12pm 7

Likely this.

Topic		Replies	Views
An admin needs to update the workspace to a supported version in order to reenable access from mobile and desktop apps Community Support	1	197	March 5, 2026
False error Workspace Version Unsupported Community Support	1	210	March 5, 2026
Version 2.0 / 2.1 in Snap? / Snap stuck at 1.3 Community Support	3	2845	November 1, 2019
Can’t upgrade to 7 from 6.13.0. SNAP Community Support	3	251	June 22, 2026
Workspace version unsupported v7.13.5 Community Support	17	459	June 23, 2026

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Urgent: Our RocketChat server 7.13.3 is suddenly out of support

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