Urgent: Our RocketChat server 7.13.3 is suddenly out of support

We use version 7.13.3 which is valid until June.

Can you help us please ?

I know there is 7.13.4 out since yesterday. But we cannot update this within a day.

After a restart of RC server it is running again. In the client a Force Reload was necessary …

Same problem but restart does not help. Still can’t login via mobile app.

After several restarts (and one attempt of downgrade) of the server and client apps it works again.

BTW. We use snap deployment and there is still no channel for 8.x version.

Seen the same issue today as well and am stuck. I am on 7.13.2, which is the latest version available on the snap channel. Any chance we can get 8.x version published to snap? If snap is going to lag behind, would be appreciated not to expire the version until there is a newer version published to snap. Thanks!

Likely this.

Only when they feel like it. Snaps have always lagged a bit behind, but I’d guess that with 8 being a big leap they are taking their time (6-7 was traumatic due to Mongo upgrades)

Also note my comment in snaps here.

I’d look at moving to a supported install type. Upgrades are then in your control.