An admin needs to update the workspace to a supported version in order to reenable access from mobile and desktop apps

Community Support
1

Description

Server Setup Information

  • Version of Rocket.Chat Server:7.13。
  • Operating System:ubuntu 22
  • Deployment Method: snap
  • Number of Running Instances:
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version:
  • Proxy:
  • Firewalls involved:

Any additional Information

May I confirm that my current version is supported until June 2026?

Is there anyone who could assist me with this issue?

Alternatively, is it possible to upgrade Snap to version 8?

2

Yup. June 2026.

Snaps are not no longer a “recommended” install. No idea about snap updates for that reason.