Trust anchor for certification path not found


After renewing SSL cert on my server, Android users started to report me, that * Trust anchor for certification path not found error started to appear. On iOS everything is ok. This is not my first cert renew, and before I never had this problem. Could you tell me, how to manage it? Any help will be appreciated!

Server Setup Information

  • Version of Rocket.Chat Server: 3.10.5
  • Operating System: Ubuntu 16.04
  • Deployment Method: snap
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: 12.18.4
  • MongoDB Version: 3.6.14
  • Proxy: apache
  • Firewalls involved: no

That looks like an certificate pinning issue. Did you use the same CA/cert path? You may try to delete all app data/reinstall app, try older app version, …

I didn’t change anything in config…

Ok, you’re right - I had bad path to chain file. I have no idea how it worked before since there was a bug in this path. The main thing is that it works. Subject to be closed :slight_smile:

I have the same problem any one tell me how to ignore or bypass SSL certificate?

rocket chat react native (4.14.0) want to connect my local server ( and our server use self signed certificate.

I am seeing the same issue with one of our android users. We are doing a docker setup with Ubuntu 20.04 LTS.