Error when starting in the play store app

the server where it is deployed has a subdomain and https certificate for which when I put the domain of my server in the app I have the following problem


Server Setup Information

  • Version of Rocket.Chat Server: 4.8
  • Operating System: Ubuntu 20.04.04
  • Deployment Method: docker hub
  • Number of Running Instances: 1
  • MongoDB Version: 4.0
  • Proxy: nginx

I have seen that you can place an agent in charge of a department but:

How can we make it so that a user is served by an agent, that is, there is a client portfolio management assignment of conversations to specific agents.

Agent A will always serve customer A


Regarding the first issue, it’s probably a SSL issue.
Try using am online SSL Checker and matching it with our server

For the second one, it’s the Contact Manager Feature, that is available with our Enterprise license.

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