the server where it is deployed has a subdomain and https certificate for which when I put the domain of my server in the app I have the following problem
Server Setup Information
- Version of Rocket.Chat Server: 4.8
- Operating System: Ubuntu 20.04.04
- Deployment Method: docker hub
- Number of Running Instances: 1
- MongoDB Version: 4.0
- Proxy: nginx
I have seen that you can place an agent in charge of a department but:
How can we make it so that a user is served by an agent, that is, there is a client portfolio management assignment of conversations to specific agents.
Agent A will always serve customer A
Regarding the first issue, it’s probably a SSL issue.
Try using am online SSL Checker and matching it with our open.rocket.chat server
For the second one, it’s the Contact Manager Feature, that is available with our Enterprise license.