Transfer conversation from bot to live agent


#1

Hi Team,

I have created a department and added one bot and a human agent to it.
My requirement is to transfer any requests/conv. which can not be handle by the bot to the human agent .
Is it possible to do ?
bot =rasa bot
Thanks in advance


#2

I am interested in knowing if you achieved this.

I have been working on a DialogFlow Human Handoff with rocket Chat.

I’ve been able to transfer for Bot to Agent using departments. But I am struggling to transfer back to Bot from Agent…