Hello team, thanks for such a great open source product.
I wanted to ask a question, is there is a way to transfer chat between chatbot and agent?
Idea is to have a chatbot handle converstaion as much as possible but when unable to(for e.g. questions for which it has not been trained), transfer the control to a live agent?
This is for a Livechat scenario. e.g. widget on a website handled by chatbot and gets transfered to agent when and if needed.