Description
Hello.
Thanks so much for a great open source product.
Imagine a situation where an agent does not respond to a dialogue for some time. Is it possible to automatically transfer such a dialogue to another agent? I have not found such functionality. Can you tell me how to implement this?
Server Setup Information
- Version of Rocket.Chat Server: 3.9.1
- Operating System: Linux 3.10.0-1160.6.1.el7.x86_64
- NodeJS Version: v12.18.4
- MongoDB Version: 4.0.21