LiveChat. Transfer the dialogue to another agent if there is no response


Thanks so much for a great open source product.

Imagine a situation where an agent does not respond to a dialogue for some time. Is it possible to automatically transfer such a dialogue to another agent? I have not found such functionality. Can you tell me how to implement this?

Server Setup Information

  • Version of Rocket.Chat Server: 3.9.1
  • Operating System: Linux 3.10.0-1160.6.1.el7.x86_64
  • NodeJS Version: v12.18.4
  • MongoDB Version: 4.0.21