Status remains offline


Okay, so I finally got rocket chat up and running. I can access rocket chat through port 3000 and I was able embed a widget in a test page. However, even when I was accessing the chat system via port 3000, when I tried the embedded widget it showed the grey header (nobody’s online) while obviously I was online.

Also, when I tried to send a message I didn’t seem to receive it in the backend.

Thank you very much.

Server Setup Information

  • Version of Rocket.Chat Server: 4.6.2
  • Operating System: Ubuntu 20
  • Deployment Method: snap
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: v14.18.3
  • MongoDB Version: 4.2.17 / wiredTiger (oplog Enabled)
  • Proxy: none
  • Firewalls involved: UFW

Any additional Information


please, check if you are not only online, but also marked as available for Omnichannel chats.

Were you able to solve this?