Sorry for the dumb question: WhatsApp + Twilio + Rocket.Chat

Description

Hello, I’ve integrated WhatsApp + Rocket using twilio, its working fine. When I receive messages on my twilio number and stuff. But is it possible to send messages from rocket to another person? I mean without the person join in contact first.

Server Setup Information

Rocket.Chat

Versão 3.10.4

No - that’s not possible at the moment. See this pending issue on Github Initiate outbound Twilio SMS from Livechat · Issue #7150 · RocketChat/Rocket.Chat · GitHub . My understanding is that someone is working on this (i.e. outbound sms) that should be part of an upcoming release via the omnichannel part of rocketchat.