Some users can´t login after update - Application GUI crashing

One user reported that he could not longer login. I checked it out and got the same problem as i switched to this user. There is always an error Application GUI crashing.

The following post seems to solve the problem: GUI keeps crashing for single user after update - #4 by RomanSixty

Then i tried to connect to the mongo db but this seems to be incredible complicate !
Is there any easy solution to solve this problem with my snap installation…? maybe an update that fix it automaticly?

have the same problem, I can not get into Mongo.DB with rocketchat SNAP.
Is there a solution for Snap?

The “access the mongodb shell instructions” in the manual unfortunately do not provide a solution.