Description After I updated our RocketChat instance from 6.1.4 to 6.2.0 one user reports that he cannot access the Server anymore, neither by browser (Chrome, Firefox) our Electron-Client. After he logs in the Client crashes with the message: Application Error The application GUI just crashed. Ser…

Worked for me, thank you! Here’s a description on how to fix the problem using mongosh for those interested: Connect to Rocketchat-DB: use rocketchat Empty the banners entry of the affected user: db.users.updateOne({username: "johndoe"}, {$set: {banners: {}}})

GUI keeps crashing for single user after update

Community Support

RomanSixty May 19, 2023, 8:29am 4

Also the mobile client (at least Android, I haven’t tested others) is not affected by the problem.

Some users can´t login after update - Application GUI crashing

Topic		Replies	Views
The application GUI just crashed in Admin acc Community Support	5	278	October 21, 2025
Application Error The application GUI just crashed Community Support	4	1176	September 12, 2024
BUG on Admin Panel Community Support snap	10	664	September 25, 2024
The application GUI just crashed Community Support	4	4696	August 18, 2023
I use lastest version but update top banner is not disappear Community Support	3	507	February 2, 2024

[Secure CommsOS™ Launch] Join our next Roadmap Reveal webinar to learn more Register now ->

GUI keeps crashing for single user after update

Related topics