Description After I updated our RocketChat instance from 6.1.4 to 6.2.0 one user reports that he cannot access the Server anymore, neither by browser (Chrome, Firefox) our Electron-Client. After he logs in the Client crashes with the message: Application Error The application GUI just crashed. Ser…

Worked for me, thank you! Here’s a description on how to fix the problem using mongosh for those interested: Connect to Rocketchat-DB: use rocketchat Empty the banners entry of the affected user: db.users.updateOne({username: "johndoe"}, {$set: {banners: {}}})

We observed the same problem here with a handful of users. A collegue debugged it in so far as we found out that some banners were producing errors (those bars at the top of the client telling you about updates etc.). So we went into the user’s database entry in MongoDB and below services emptied th…

Another user also complained again about the problem. The banners entry I emptied looks like this (if that helps to find the error): banners: { mongodbDeprecation_4_4_15: { id: 'mongodbDeprecation_4_4_15', priority: 100, title: 'MongoDB_Deprecated', …

Hello! Having the same issue, tried the above fix but no change. Version 6.5.2 Node Version v14.21.3 MongoDB 5.0.15 / wiredTiger (oplog Enabled) Running on Ubuntu 20.04 Deployment: docker Tried clearing “banners” for a couple of users, but no change.

GUI keeps crashing for single user after update

Community Support

RomanSixty May 19, 2023, 8:29am 4

Also the mobile client (at least Android, I haven’t tested others) is not affected by the problem.

Some users can´t login after update - Application GUI crashing

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GUI keeps crashing for single user after update

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