Description After I updated our RocketChat instance from 6.1.4 to 6.2.0 one user reports that he cannot access the Server anymore, neither by browser (Chrome, Firefox) our Electron-Client. After he logs in the Client crashes with the message: Application Error The application GUI just crashed. S…

Worked for me, thank you! Here’s a description on how to fix the problem using mongosh for those interested: Connect to Rocketchat-DB: use rocketchat Empty the banners entry of the affected user: db.users.updateOne({username: "johndoe"}, {$set: {banners: {}}})

GUI keeps crashing for single user after update

Community Support

RomanSixty May 19, 2023, 8:29am 4

Also the mobile client (at least Android, I haven’t tested others) is not affected by the problem.

Some users can´t login after update - Application GUI crashing

Topic		Replies	Views
The application GUI just crashed Community Support	4	3502	August 18, 2023
Problems RocketChat clients interaction with Rocketchat server Community Support	1	562	August 17, 2022
Some users can´t login after update - Application GUI crashing Community Support snap	1	1005	May 30, 2023
The application GUI just crashed in Admin acc Community Support	1	31	June 4, 2025
Damaged MongoDB base Community Support rocketchat-apps	1	652	October 18, 2023

[Secure CommsOS™ Launch] Join our next Roadmap Reveal webinar to learn more Register now ->

GUI keeps crashing for single user after update

Related topics