BUG on Admin Panel

Community Support
1

Description

Hello,
I have a problem when I use an admin user, an error opens directly in the middle of the page with the following information: Application Error
The GUI application just crashed.

I’ve done some research but I can’t find the solution, how can I solve it?

Server Setup Information

  • Version of Rocket.Chat Server: 6.12.1
  • Operating System: Ubuntu 20
  • Deployment Method: SNAP
  • Number of Running Instances:
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version:
  • Proxy:
  • Firewalls involved:

Any additional Information

2

Nothing like these existing issues?

And currently no solution but it is being looked at by the team.

3

I’ve already tried to make these corrections, but without success, and I saw that even https://open.rocket.chat has a problem, maybe it’s an error from the last update.

4

What do your logs tell you ?

Things to check:

Use a clean browser with empty cache/cookies
Make sure the server root url is set to your https host ( I hope you are running a reverse proxy and https?)
Make sure that is the same URL as registered in your cloud workspace. Login and check.

5

hi , the same error. cant enter admin panel. The GUI application just crashed. Tested clean browser , tested on mobile app all the same. my version 6.12.1. snap. debian

6

where can i find logs?

7

Try reading all the docs.

https://docs.rocket.chat/v1/docs/en/snaps-faq

8

logs dont say anything about error. plese tell me where to dig.

9

See the above bug, and this comment and link.

10

dosent work, i use snap and tried this command
sudo rocketchat-server.mongo --eval ‘db.rocketchat_banner.updateMany({active: true },{ $set: { active: false }})’ parties
it says rocketchat-server.mongo command not found.

11

Clearly you have something wrong but I’m on vacation right now and can’t do much.