Hi,
I host my own instance of Rocket.Chat on my a server at Digital Ocean for 6 years now. For a complete of weeks now, since the latest updates, Rocket.Chat has been bugging me to confirm whether my instance is a new or a “configuration update”. Until today, clicking “Configuration Update” was enough to get this pesky popu to go away. No matter what I click, I’m directed to Ptidej Team Chat again, and again, and again.
Impossible to use my own instance
Not that the mobile app works fine.
I have tried clearing the cache of my Web browser, I have tried a different Web browser, I have tried stopping and restarting MongoDB and Rocket.Chat on my server to no avail.
Had anyone the same trouble and how can I fix it once and for all?
To take a step back maybe, why am I facing this problem with my own instance?
Are you using the correct URL on RocketChat-server?
I updated mine and it gave me this error, so I just changed the URL to the one I use and it worked perfectly.
Yes, it was actually part of the previous loop: until today, when Rocket.Chat would claim that I have a new configuration, I would select “Configuration Update” and then get another pop-up telling me that the URL is “localhost:3000” and asking me to change for “chat.ptidej.net” (the correct URL). I would select “Yes”, and it’d work.
But, since today, Rocket.Chat doesn’t even ask me that question because both “Configuration Update” and “New Workspace” lead to this page asking me to re-register.
Interestingly, after running the code above, when I reloaded the page, the “Register your workspace” page was replace by this one, asking me to change the URL!
PS. Notice that the “Register your workspace” page is always showing the “Step 3 of 4”. I don’t know what Steps 1 and 2 are… No matter what I do, Rocket.Chat displays only this particular step of the registration process…
Yes, because on the RocketChat page, where your workspace registration is located, it is registered there as 127.0.0.1 and you have to register it again for it to work. But after doing this, it goes normally.
So I tried again: I put my e-mail address, accepted the terms, and waited for the e-mail.
After receiving the e-mail and accessing the given URL, I saw this page:
Actually, maybe it’s an opportunity for me to understand exactly what a “Workspace” is. Because I ran a self-hosted instance of Rocket.Chat: what is its “Workspace” and how does it interact with my instance? Why do I have to register a “Workspace”?
Maybe the problem come from forcing a “Pro Plan” on my instance
So, I tried again to register my “new” workspace but this time, instead of opening the verification link in the same browser the Web interface, I opened it in a different browser.
When I went back to the original browser and refreshed the page, I could access the Web interface finally. It’s been “stable” for a couple of hours now.
However, immediately after registering my “new” workspace, I received an e-mail about " A 30-day Pro trial has begun on your Rocket.Chat workspace named Ptidej Team Chat configured to be accessed at chat.ptidej.net."
I didn’t ask for that… and could it be the reason for the “loop”?
