Unable to register a new self-hosted workspace


I have successfully installed Rocket.Chat 6.7.4 on Mongo 4.4 using Docker and Docker Compose under Ubuntu 24.04 LTS OS.

During the setup wizard, it prompts me to verify and register the workspace. I have clicked the confirmation link in the email, and it says:

Email Confirmed!

You can return to your Rocket.Chat application – we have launched your workspace already.

However, when we are back to the Rocket.Chat application, it is still at “Awaiting confirmation” page and the pop up message “Workspace is not registered” keeps on popping up.

Server Setup Information

  • Version of Rocket.Chat Server: 6.7.4
  • Operating System: Ubuntu 24.04 LTS
  • Deployment Method: Docker
  • Number of Running Instances: 1
  • DB Replicaset Oplog: not sure
  • NodeJS Version: not sure
  • MongoDB Version: 4.4
  • Proxy: not sure
  • Firewalls involved: no (ufw disabled)

Any additional Information

Any help is appreciated, thanks.

Which document did you follow?

I would think you should have started on 6.9.x and Mongo 5.

But DON’T use the “latest” tag. See this:

How have you setup your reverse proxy andd SSL certificate and server name?

What do your docker logs say?