Stuck with enabling Apps System for Marketplace

Community Support
1

Description

2022-01-05_13-04
2022-01-05_13-041822×1082 108 KB

Hi,

I didn’t find anything similar(i have been looking for it for few days now) to my issue so i opening new topic.

I have installed my instance on VPS server with Ubuntu 18.04 everything went well. Unfortunately, for some reason I can’t enable Apps, it’s stuck like that for long time(screen above). I’ve registered at cloud, I’ve added token. I’ve tried clearing cache, etc. I even reinstalled chat a few times, with no error and still no idea why it’s happening.
Does anyone had a similar issue?

Server Setup Information

  • Version of Rocket.Chat Server: 4.3.0
  • Operating System: Ubuntu 18.04
  • Deployment Method: tar
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: 12.18.4
  • MongoDB Version: 4.0.27
  • Proxy: apache2
  • Firewalls involved:

Any additional Information

2

Hi! Welcome to our forums :slight_smile:

I was able to replicate this. I’ll escalate with our team.

Thanks for pointing out.

Also, unless you have a great reason, I strongly suggest you into looking for a docker deployment.

3

Thank you for your replay.

I’m sorry if I got it wrong, but as I understand, I should wait for patch? I’m aware that it won’t be in next one but in future releases?

Unfortunately, at that point, I cannot change to docker. My team already started working on it, and I’m not sure if there is any quick way to move all data.

4

Hi!

Did you chosen to register your instance at the wizard?

I replicated this error only while chosing not to register.

I deployed an instance where I have chosen to register at the wizard and I did not face this problem.

I will get back here as soon as I have this figured out.

Thanks!!

5

Hi,

Yes, I did and after your replay now I did it again to check if it helps but still stuck.

I have registered server, registered on cloud, verified cloud account(also probably unnecessary, but I have set up OAuth I have seen somewhere that is needed). In Connectivity Services, I have added token, logged in to cloud.

2022-01-12_14-39
2022-01-12_14-391512×1095 56.7 KB

I also did reset configuration(only for cloud etc. not whole) and set it up again few times already.

Thank you, I am waiting for your help.

7

Alright looks like this will fix this issue [FIX] App Framework Enable hanging indefinitely by geekgonecrazy · Pull Request #24158 · RocketChat/Rocket.Chat · GitHub

2 Likes
8

Hi,

I will wait for new update!

Thank you very much for help. :slightly_smiling_face: