Why I'm leaving Rocket Chat & Finding Alternatives

With all do respect grzebo, the bug you speak of effects a small subset of users. My issue isn’t with bugs that effect a small subset of users not being fixed. My issue is with obvious navigational issues that effect every single user, and every single install on iphone, that hasn’t been addressed for well over a year. My issue is with being asked “how do you install rocket.chat” 50 times, when I have said, in every post, that it also effects open.rocket.chat. It’s like they can’t grasp the idea that EVERY SINGLE INSTALL OF ROCKET CHAT IN EXISTENCE, INCLUDING THEIR OWN, IS BROKEN for every user that uses safari or chrome on iphone. I am almost starting to believe that this is a stall tactic being used, and I’m over it. I don’t feel like I should have to play 50 questions when they can easily see the issue on their own install of rocket chat at open.rocket.chat. So perhaps they need to ask themselves how they use it, and how it’s installed, and work from their. It really should not be this hard to get navigational issues fixed when it’s easily reproducable, which has been going on for well over a year.

I know I’m not paying for this software, thank god, but there are plenty of users that are. Even if I was paying, I’d still be experiencing these issues. I might actually take advantage of their paid services if the software navigation actually worked. I feel only a fool would pay for this software in it’s current form.

I’d happily explain, in real time in chat, how to reproduce the bug and what I believe the cause of the issue is… But finding someone live in the chat at open.rocket.chat is next to impossible.

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