If you want to integrate WhatsApp with Rocket.Chat and connect WhatsApp numbers to it, you would typically need to use a third-party integration service that supports WhatsApp Business API. Twilio does provide a WhatsApp Business API, but you would need to set up and manage the integration separately.
Here’s a high-level overview of the steps involved in connecting WhatsApp numbers to Rocket.Chat using Twilio:
- Set up a Twilio Account: If you haven’t already, create a Twilio account and set up your WhatsApp Business API within Twilio.
- Configure Twilio WhatsApp Integration: Follow Twilio’s documentation to configure and set up the WhatsApp Business API for the desired WhatsApp numbers.
- Set up Rocket.Chat Integration: Depending on your requirements, you may need to develop a custom Rocket.Chat integration or use an existing integration. Rocket.Chat provides a REST API that can be used to send and receive messages programmatically.
- Develop Custom Integration (if necessary): If there isn’t an existing Rocket.Chat integration for Twilio WhatsApp, you might need to develop a custom solution that can interact with both Twilio and Rocket.Chat APIs. This could be a separate server-side application that handles message forwarding and synchronization between the two platforms.
- Configure Webhooks: You may need to configure webhooks in Twilio to receive incoming WhatsApp messages and then forward them to your Rocket.Chat integration for processing.
- Testing and Monitoring: Thoroughly test the integration to ensure messages are being relayed correctly between WhatsApp and Rocket.Chat. Monitor the integration for any issues or errors.
- Security and Compliance: Ensure that your integration complies with WhatsApp Business API policies and security best practices.