New WhatsApp integration available for all Community workspaces

Announcements
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Our marketplace just got a great new addition! You can now fully integrate WhatsApp, the app used daily by over 2 billion people, with Rocket.Chat.

Thanks to our partnership with 360Dialog - a WhatsApp official business solution provider - this new app allows subscribers to send and receive WhatsApp messages directly within their Rocket.Chat workspace.

With this new integration, Rocket.Chat goes even further in our promise to give you the control you need to “Talk to visitors and customers in one place, regardless of how they connect with you.” Now you can support customers on WhatsApp directly, in addition to the other 6 key integrations already available: Twitter, Facebook, SMS, E-mail, Website and Telegram - all while maintaining complete data privacy, security and ownership.

If you have Rocket.Chat version 3.14.0 or higher on both Community or Enterprise Edition, go to our marketplace, install the WhatsApp app and follow the instructions.

About pricing:

There are no set up fees, only one flat monthly app fee of $39USD and an additional $39USD for each business number used. The monthly cost for one number would total $78USD.

We also do not charge for user initiated messages or if you’d like to create template messages (you only pay for the standard fees charged by WhatsApp - no markups).

Related links:

Let us know what you think of the new app!

Thanks!

Duda Nogueira

Rocket.Chat Community Manager

1 Like
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Hi @dudanogueira,

Regarding the Whatsapp 360dialog application, is it possible to start (initiate) new Whatsapp messages (outbound messages) from the Rocketchat GUI ?

Here it says it is posible, but I couldn’t find a way to do so.

You can send the template message in a more user-friendly way using the GUI form.
To trigger the GUI, open a WhatsApp contact roomTo trigger the GUI, open a WhatsApp contact room

I couldn’t find a way to open a “WhatsApp contact room” … (The contact has never reach us…so we should initiate the first message)

Thank you !

Best regards,

Nicolás Mella

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Hey Nicolás,

Not from the UI.
You can use REST API to start a new contact room: Template Message - Rocket.Chat Developer
Starting from the UI is going to be supported in the future, probably by the end of this year.

BR,

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Thanks @marcelo.schmidt !

Waiting the see the UI feature.

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Is it possible to connect a new WhatsApp business phone number using RocketChat API alone? Or can it only be done through the UI?

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Search for Whatsapp and have a read

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The tech docs for WhatsApp Cloud App only describe adding a new WhatsApp number through UI. I need to understand whether the same can be done through API.

I tried running the slash-command via API but it doesn’t really do anything. The chat.postMessage endpoint just sends a text message and commands.run endpoint doesn’t do anything at all (presumably since /whatsapp connect command is meant to be run through the UI only).

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Not sure.

Have a read through the API

https://developer.rocket.chat/v1/docs/api

You can also read the app code too.