Weird user issues that I don't know how to solve


#1

Hello all,
I am quite new, and have only just begun digging in to administering our new Rocket Chat server and clients. I have a strange problem that I can’t seem to find an answer to, and my GoogleFu has failed me.

I am on my second install of the RocketChat server, as I borked my first iteration, after trying to add SSL and Let’s Encrypt to my install. At some point, the commands that I was entering screwed something up, and I could not determine a way to fix it, so rather than spending hours troubleshooting, I just started over, as the server was really just a test initially. So, after spinning up the new install, using the same IP address, on the same VM host, and the same VM configuration, I am slowly adding people back. I recreated all the users, and started that process from scratch. Previously, I had already had everyone in my building actually using the applications, and was humming along quite well, until I screwed it all up. I should probably also state that I have very little experience with any sort of Linux administration, as we are a Windows only shop, outside of our QNAP fileshare boxes we use, but those have a nice GUI…

Currently, on the new installation, I have all users added to the server, but only 4 users actually using the service. I have 2 issues. First, only in MY case, when I click on the globe, and select users from the dropdown list, rather than seeing the 53 users I have installed, I only get about the first 12, and nothing more. This is only happening to me. I have uninstalled and reinstalled the RocketChat + application multiple times. It works correctly once or twice, and then within a few mins, reverts back to 12 or so users, and nothing more. I AM able to search for the users, and they come up, and I am able to open a direct message with them. Its just that they are not loaded and listed in the directory, as I would expect them to be.

Second, the users that I DO have that are currently signed in, if they click on a user in the one public channel, and open a Direct Message with that person, the Direct Message is listed in the public chat channel as well? I have no idea how or why this is happening, or if it could be a setting I maybe changed? I don’t remember changing a setting that sounded like it would create this kind of behavior.

Any help would be amazing!

Thanks


#2

Are these issues still happening on the latest Rocket.Chat version? Also what method did you end up using to install?


#3

Those initial issues seem to have resolved. I also had a user who had her text box disappear, both in app and on the web browser version. Things seem to have fixed themselves.

I installed using the Snap installation. It was easiest, by far. Still trying to figure out an easy, not ungodly expensive way to get chat logs out of the system now.


#4

Snaps pipe all logs to journalctl. So anything that will take and read from there should work great

journalctl -u snap.rocketchat-server.rocketchat-server