User trying to change profile picture and gets the error "Entered password same as current password"


A user is trying to change her profile picture. After uploading it and trying to save the changes, she’s asked for her current password. After she enters the password, she gehts the red error message “Entered password same as current password”.

Has anyone ever had this situation too and knows a solution for this problem?
Thanks in advance and with best regards,

Server Setup Information

  • Version of Rocket.Chat Server: 3.16.2

  • Operating System: unknown

  • Deployment Method: docker

  • Number of Running Instances: unknown

  • DB Replicaset Oplog: unknown

  • NodeJS Version: v12.22.1

  • MongoDB Version: 4.0.21 / mmpav1 (polog activated)

  • Proxy: unknown

  • Firewalls involved: unknown

Additional information

She’s using the web-version of in a chrome browser.


Are you using E2E?