Unable to change profile picture

Description

Some users are not abble to change profile picture.

Server Setup Information

Rocket.Chat Version: 4.3.1
NodeJS Version: 12.22.8 - x64
MongoDB Version: 4.2.17
MongoDB Engine: wiredTiger
Platform: linux
Process Port: 3000
ReplicaSet OpLog: Enabled
Commit Hash: 21045735b2
Commit Branch: HEAD

Any additional Information

{“level”:50,“time”:“2022-01-10T21:31:42.530Z”,“pid”:17566,“hostname”:“optimus-rocket-chat”,“name”:“System”,“err”:{“type”:“ApiError”,“message”:“No such object: storage-chat/QK9v8EyTKFgxmR9YZ/avatars/Z3TxCYJ9LCZuo4GuJ”,“stack”:“Error: No such object: storage-chat/QK9v8EyTKFgxmR9YZ/avatars/Z3TxCYJ9LCZuo4GuJ
at Util.parseHttpRespBody (/snap/rocketchat-server/1505/programs/server/npm/node_modules/@google-cloud/common/build/src/util.js:191:38)
at Util.handleResp (/snap/rocketchat-server/1505/programs/server/npm/node_modules/@google-cloud/common/build/src/util.js:135:117)
at /snap/rocketchat-server/1505/programs/server/npm/node_modules/@google-cloud/common/build/src/util.js:423:22
at onResponse (/snap/rocketchat-server/1505/programs/server/npm/node_modules/retry-request/index.js:214:7)
at /snap/rocketchat-server/1505/programs/server/npm/node_modules/teeny-request/build/src/index.js:222:13
at /snap/rocketchat-server/1505/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/fiber_pool.js:43:40”,“code”:404,“errors”:[{“message”:“No such object: storage-chat/QK9v8EyTKFgxmR9YZ/avatars/Z3TxCYJ9LCZuo4GuJ”,“domain”:“global”,“reason”:“notFound”}]},“msg”:“No such object: storage-chat/QK9v8EyTKFgxmR9YZ/avatars/Z3TxCYJ9LCZuo4GuJ”}
I20220110-21:31:42.965(0) Exception in setTimeout callback: TypeError: Cannot read property ‘etag’ of undefined at app/lib/server/functions/setUserAvatar.js:67:58 at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12) at packages/meteor.js:550:25 at runWithEnvironment (packages/meteor.js:1286:24)

Hi!

Are you storing uploads in Google Cloud Storage?

In order to replicate, we need to set up a similar environment.

THanks!

Yes. We are using Google Cloud Storage.

Further analysis indicates that the new user can in fact choose a profile picture, but when he/she tries to change that, the rocket.chat uploads the new profile picture to the storage and then deletes the same file. I think that the program should delete before uploads.

Seems that after update the profile picture using Google Cloud Storage rocket.chat deletes the file.

Hi!

Sorry for the late response.

Can you check if those issues are related?

I think is best to close this as a discussion and move it to an issue!

Thanks!

Yes, they are related.