Unable to change avatar


I am trying to change my profile pic for my avatar. I go to my account, selected the picture and clicked save changes. It ask me for the password. I put in the password and it says invalid two-factor code. I have asked other users in the company and they said they don’t have to put in a password. It should just save. I’m sorry but I don’t have access to the below information.

Server Setup Information

  • Version of Rocket.Chat Server:
  • Operating System: Windows 10
  • Deployment Method:
  • Number of Running Instances:
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version:
  • Proxy:
  • Firewalls involved:

Any additional Information

Hi! I was not able to reproduce this error.

We will need more information about your deployment, specially the version.

you can get it acessing:


I clicked on the link but it says the site can’t be reached.

I did find out it’s the V 4.3.0

Can you check if your user has TOTP enabled?

Your Avatar (Top Left) > Security

I checked. The TOTP is not enabled.

Ok. Do you know how to check for logs error in your browser?

You will want to try to change the avatar with the console/developer tools open, and also inspect the network tab. This is something we are looking for:

That’s really some strange issue, also considering that this will only happen with you.

We are working on it. I am working with our IT department.