I am trying to change my profile pic for my avatar. I go to my account, selected the picture and clicked save changes. It ask me for the password. I put in the password and it says invalid two-factor code. I have asked other users in the company and they said they don’t have to put in a password. It should just save. I’m sorry but I don’t have access to the below information.
Server Setup Information
- Version of Rocket.Chat Server:
- Operating System: Windows 10
- Deployment Method:
- Number of Running Instances:
- DB Replicaset Oplog:
- NodeJS Version:
- MongoDB Version:
- Firewalls involved:
Any additional Information
Hi! I was not able to reproduce this error.
We will need more information about your deployment, specially the version.
you can get it acessing:
I clicked on the link but it says the site can’t be reached.
I did find out it’s the V 4.3.0
Can you check if your user has TOTP enabled?
Your Avatar (Top Left) > Security
I checked. The TOTP is not enabled.
Ok. Do you know how to check for logs error in your browser?
You will want to try to change the avatar with the console/developer tools open, and also inspect the network tab. This is something we are looking for:
That’s really some strange issue, also considering that this will only happen with you.
We are working on it. I am working with our IT department.