User stuck with old omnichannel support button color


When I first setup up rocket chat’s omnichannel for support I used the color pink. After finishing testing we switched the color to blue. Everyone but one of the early users see the pink color each time they go to the website. Does not happen in other browsers or in incognito windows. I tried nuking the cookie records, saved items, disabling cache, changing the button colors.

Server Setup Information

  • Version of Rocket.Chat Server: 6 (was 5 just upgraded to test)
  • Operating System: CentOS 7
  • Deployment Method: snap
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version:
  • Proxy: nginx
  • Firewalls involved:

that’s interesting.

Maybe, it’s in the local storage of the browser. Can you try deleting that?

Interestingly enough, I cleared it closed the browser, and reponed, the values remained. However, when I changed it to an empty JSON array that stuck and was repopulated and as result the issue is now resolved.

1 Like

Thanks for sharing!!!