Blank Screen appears during initial setup of rocket chat


Server Setup Information

  • Version of Rocket.Chat Server: Latest
  • Operating System: Ubuntu 20.04
  • Deployment Method: Manual
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: 14.20
  • MongoDB Version: 5.0.11
  • Proxy: nginx
  • Firewalls involved:

Any additional Information

I have installed rocketchat according to to guide on the website and everything worked but i get a black screen when i try to visit the site in browser

If Rocket Chat client work and problem only with browsers maybe try to clean cookies in browser. This help for me when in browser Rocket Chat connect-disconnect several times per second.

sorry for late reply i already tried that and it had no effect also tried on different devices. thanks

Hi, any outstanding logs in browser console?

Hi i was able to solve the issue it was happening because my nginx setup did not have ssl certs so the browsers were not allowing devices to talk to the server i think after install ssl certs the problems went away for now thanks

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