Blank Screen appears during initial setup of rocket chat

Community Support
1

Description

Server Setup Information

  • Version of Rocket.Chat Server: Latest
  • Operating System: Ubuntu 20.04
  • Deployment Method: Manual
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: 14.20
  • MongoDB Version: 5.0.11
  • Proxy: nginx
  • Firewalls involved:

Any additional Information

I have installed rocketchat according to to guide on the website and everything worked but i get a black screen when i try to visit the site in browser

2

If Rocket Chat client work and problem only with browsers maybe try to clean cookies in browser. This help for me when in browser Rocket Chat connect-disconnect several times per second.

3

sorry for late reply i already tried that and it had no effect also tried on different devices. thanks

4

Hi, any outstanding logs in browser console?

5

Hi i was able to solve the issue it was happening because my nginx setup did not have ssl certs so the browsers were not allowing devices to talk to the server i think after install ssl certs the problems went away for now thanks

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