Issue Blank chats


Our users are experiencing issues viewing threads from previous dates in the chat. When they access the app, everything appears blank. However, when they check from the website, the conversations are visible without any problems. We need your assistance in resolving this issue, please.

Server Setup Information

  • Version of Rocket.Chat Server:
  • Operating System: Windows 10
  • Deployment Method: Snap
  • Number of Running Instances:
  • DB Replicaset Oplog:
  • NodeJS Version: v14.21.2
  • MongoDB Version: 5.0.15
  • Proxy:
  • Firewalls involved:

Any additional Information

If you need more information, I have a short video for you to see the error, but I need an address to send it to you.