Update 2.17.0 Crashes Immediately


Currently running on 2.16.2 Client.

  • If I update via About Rocket.Chat>Check For Updates then immediately after installation the application crashes.
  • Sometimes updating via About Rocket.Chat>Check For Updates The update will download, and a prompt to install shows, but after selecting “install update” nothing happens after that.
  • If I use https://rocket.chat/install and use the Direct Download link the application will crash upon starting.

Tested on:
Mac mini Core i5 2.6 (Late 2014) MacOS Catalina, MacOS High Sierra
MacBook Air Core i5 1.6 (2019) MacOS Mojave

Server Setup Information

  • Version of Rocket.Chat Server: 2.1.1
  • Operating System: Linux
  • Deployment Method: Unsure
  • Number of Running Instances: 1
  • DB Replicaset Oplog: Unsure
  • NodeJS Version: v8.16.2
  • MongoDB Version: 4.0.13
  • Proxy: None
  • Firewalls involved: None

Any additional Information


Would the logs from when the application crashed help? If so, what is the best way for me to share that? It is over 32000 characters.

Exactly the same here… I had to rollback on 2.16.2 and it worked back…

2.17 crashes immediately (MAC OS 10.14.4 (18E226)).

i’m not sure why it hasn’t been pulled, but it’s a known issue for macOS. i’ve had to instruct all my users to not update to it.

Hey guys, there is a new release 2.17.1 that should fix it: https://github.com/RocketChat/Rocket.Chat.Electron/releases/tag/2.17.1