Trying to connect to workplace URL, but can't get passed blank page titled 'SSO'

Community Support
1

Description

On iPhone 5S, iOS version 12.5.5.
I can’t access my workplace URL because the mobile app gets stuck on a blank page, titled ‘SSO’

Apologies I don’t know much about the server setup.

Server Setup Information

  • Version of Rocket.Chat Server: 3.15.0
  • Operating System:
  • Deployment Method: docker
  • Number of Running Instances:
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version:
  • Proxy:
  • Firewalls involved:
    IMG-20211116-WA0000
    IMG-20211116-WA0000900×1600 62.4 KB
2

Hi!

Were you able to test it on our open server (http://open.rocket.chat)?

This is probably something server related.

Also, 3.15.0 is an old server version. Maybe testing on an updated version?