Does anybody have a good open source solution for dealing with support tickets? Like a helpdesk/zendesk kind of product. There are some crossovers with RocketChat, but I don’t see RC completely replacing the need for HelpDesk/support ticket software. I’d be interested to hear other opinions and see what solutions other people have implemented.
Not open source, but best you can get - JIRA Service Desk’s 3 Agent License costs $10. Well worth it.
Otherwise, you have
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A modification of the live chat system could be used quite effectively for support tickets and showing what needs attention to the team.
Could you please give me an example? This is quite interesting!
A good example is https://www.tawk.to, offline/missed messages are automatically converted to tickets.