SNAP page stuck on the three dots loading page from freshinstall

Community Support
1

Description

Server Setup Information

+----------------------------------------------+
|                SERVER RUNNING                |
+----------------------------------------------+
|                                              |
|  Rocket.Chat Version: 6.5.0                  |
|       NodeJS Version: 14.21.2 - x64          |
|      MongoDB Version: 5.0.15                 |
|       MongoDB Engine: wiredTiger             |
|             Platform: linux                  |
|         Process Port: 3000                   |
|             Site URL: http://localhost:3000  |
|     ReplicaSet OpLog: Enabled                |
|          Commit Hash: 2a33067013             |
|        Commit Branch: HEAD                   |
|                                              |

±---------------------------------------------+

  • Version of Rocket.Chat Server:
  • Operating System: Ubuntu 20.04.6
  • Deployment Method: snap
  • Number of Running Instances: 1 devep
  • DB Replicaset Oplog:
  • NodeJS Version: 14.21.2 - x64
  • MongoDB Version: 5.0.15
  • Proxy: no
  • Firewalls involved: no

Any additional Information

I try to install fresh install to see wizard but page stuck on the three dots loading page
the url is ip https://192.168.2.231

2

I try
latest/stable: 6.4.1
6.x/stable: 6.5.0
and the same error

# snap info rocketchat-server
name:      rocketchat-server
summary:   Rocket.Chat server
publisher: Rocket.Chat (rocketchat✓)
store-url: https://snapcraft.io/rocketchat-server
contact:   https://open.rocket.chat/channel/ubuntu-snap
license:   unset
description: |
  Have your own Slack like online chat, built with Meteor. https://rocket.chat/
commands:
  - rocketchat-server.backupdb
  - rocketchat-server.mongo
  - rocketchat-server.restoredb
services:
  rocketchat-server.rocketchat-caddy: simple, disabled, inactive
  rocketchat-server.rocketchat-mongo: forking, enabled, active
  rocketchat-server:                  simple, enabled, active
snap-id:      wdBUbiEuMNHmAHLBCXQXOcXaOCvbWS1e
tracking:     5.x/stable
refresh-date: today at 21:57 UTC
channels:
  6.x/stable:       6.5.0  2023-12-05 (1597) 362MB -
  6.x/candidate:    ↑
  6.x/beta:         ↑
  6.x/edge:         6.5.0  2023-12-01 (1597) 362MB -
  latest/stable:    6.4.1  2023-10-16 (1580) 354MB -
  latest/candidate: ↑
  latest/beta:      ↑
  latest/edge:      ↑
  5.x/stable:       5.4.10 2023-05-19 (1556) 301MB -
  5.x/candidate:    5.4.4  2023-03-09 (1540) 300MB -
  5.x/beta:         5.4.4  2023-03-09 (1540) 300MB -
  5.x/edge:         5.4.10 2023-05-19 (1556) 301MB -
  4.x/stable:       4.8.7  2022-12-04 (1533) 281MB -
  4.x/candidate:    ↑
  4.x/beta:         ↑
  4.x/edge:         ↑
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