After 6.4 upgrade


Good morning
I hope you can help me, I have updated our version to 6.4
Since then the APP works correctly but the website keeps moving 3 dots and does not finish loading
I have many unemployed users, please, can you help me?
Thank you very much for your help :slight_smile:

Server Setup Information

  • Version of Rocket.Chat Server: 6.4
  • Operating System: Ubuntu
  • Deployment Method: Snap
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version:
  • Proxy:
  • Firewalls involved:

Any additional Information

Iโ€™m having this same issue. I just set up a new install, and all that I see when trying to setup the server is the 3 dot loading screen.

we try to update the new edge version 6.4.3โ€ฆ unfortunately no improvement :weary:

Hi, i have the same problem. The reason - nodejs version. Try command: node -v (You get answer - 14.12.3). Then look /opt/

How to install node 14.21.4 ?? the latest official release - 14.21.3!!

Hello There,

Please donโ€™t use snaps. They are not the recommended way. The best option is to install manually using this guide:

I had absolutely no issues in installing and upgrading Rocket Chat with this method.

If you need any help in installing or upgrading, send us an email at and we can setup your rocket chat instance for you.


Hell everyone, Does anyone has anymore insight on this issue been trying to figure it out all weekend long.