Rocket Chat Error


Hello everyone ,
I’ve got an issue and need some help
I have an rocketchat-server snap installation on my ubuntu server, and today its got some problem ,
I’ve checked its running on the server the status is active, I have access and can easily login on the ubuntu server localhost
But from other side workstation unable to access it its stucked on loading

Server Setup Information

  • Version of Rocket.Chat Server: 6.4.2
  • Operating System: Ubuntu
  • Deployment Method:
  • Number of Running Instances:
  • DB Replicaset Oplog:
  • NodeJS Version: 14.21.2
  • MongoDB Version: 5.0.15
  • Proxy:
  • Firewalls involved:

Any additional Information

I’m having the same issue. Rocket.Chat snap install, Ubuntu server 22.04, version 6.4.2
Mongodb version 5.0.15
Service reports as working.
Checked logs, and in the rocketchat-server.rocketchat-mongo logs, get messages such as this every 60 seconds.

{“t”:{“$date”:“2023-10-18T12:21:50.436-05:00”},“s”:“I”, “c”:“STORAGE”, “id”:22430, “ctx”:“Checkpointer”,“msg”:“WiredTiger message”,“attr”:{“message”:“[1697649710:436640][1997:0x7f554de71700], WT_SESSION.checkpoint: [WT_VERB_CHECKPOINT_PROGRESS] saving checkpoint snapshot min: 28353, snapshot max: 28353 snapshot count: 0, oldest timestamp: (1697649406, 1) , meta checkpoint timestamp: (1697649706, 1) base write gen: 4660404”}}

In the audit logs,

AVC apparmor=“DENIED” operation=“open” profile=“snap.rocketchat-server.rocketchat-mongo” name=“/proc/vmstat” pid=1997 comm=“ftdc” requested_mask=“r” denied_mask=“r” fsuid=0 ouid=0

Installing from snaps is not the recommended way. I would suggest to do the manual installation, as mentioned here:

If you need any help with Rocket Chat installation, you can reach out to us at:

We can install it for you at a very reasonable cost. We also provide fully managed Rocket Chat cloud hosting.