Rocketchat doesn't notifies livechat agents


Rocketchat doesn’t notifies livechat agents in manual selection, only if agent update the whole page. ( sound, icon and badge )

Server has no proxies

Server Setup Information

  • Version of Rocket.Chat Server: 3.5.2
  • Operating System: Linux
  • Deployment Method: SaaS ( Rocketchat Cloud )
  • Number of Running Instances: 1
  • NodeJS Version: v12.16.1
  • MongoDB Version: 4.0.18