Rocket chat hang at setup-wizard screen

Community Support
1

Description

Fresh install an rocket chat instance on Ubuntu 18.04 server using Docker

access the http://my-ip:3000 and fill the setup-wizard form

after some minutes, in Chrome/F12, there is an error with log I copied below

And I cannot login to rocket chat using the above account

Server Setup Information

  • Version of Rocket.Chat Server: rocket.chat:latest (docker image at 2021-08-21)
  • Operating System: Ubuntu 18.04
  • Deployment Method: docker
  • Number of Running Instances: 1
  • DB Replicaset Oplog: ?
  • NodeJS Version: ?
  • MongoDB Version: 4.0
  • Proxy: nginx (but not involve yet)
  • Firewalls involved: N/A

Any additional Information

66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:971 [Deprecation] The Notification API may no longer be used from insecure origins. You should consider switching your application to a secure origin, such as HTTPS. See https://goo.gl/rStTGz for more details.
getDesktopPermission @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:971
66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:973 Error: No callback invoker for method 2
    at 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:736
    at Array.forEach (<anonymous>)
    at M._process_updated (66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:736)
    at M._processOneDataMessage (66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:736)
    at M._livedata_data (66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:736)
    at u (66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:973)
    at 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:973
    at 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:1
(anonymous) @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:973
/node_modules/@rocket.chat/fuselage-ui-kit/dist/fuselage-ui-kit.production.js:1 fuselage-ui-kit version: 0.28.0
66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:973 Error
    at originalCallback (66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:971)
    at Object.processTwoFactorError (66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:971)
    at Object.o [as error] (66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:971)
    at s (66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:30)
    at Object.fireWith [as rejectWith] (66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:30)
    at E (66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:30)
    at XMLHttpRequest.<anonymous> (66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:30)
(anonymous) @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:973
(anonymous) @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:1
Promise.then (async)
n.then @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:692
t @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:973
sendMessage @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:736
apply @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:736
call @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:736
o.call @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:971
eval @ /client/providers/ServerProvider.js:1
s @ /client/providers/ServerProvider.js:1
(anonymous) @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:973
q @ /client/views/setupWizard/steps/AdminUserInformationStep.js:1
ee @ /client/views/setupWizard/steps/AdminUserInformationStep.js:1
Ve @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
Ze @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
er @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
Kn @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
Jn @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
(anonymous) @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
ze @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
$e @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
to @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
lt @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
ft @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
t.unstable_runWithPriority @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:586
pc @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
De @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
it @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:30 POST http://10.133.219.188:3000/api/v1/method.callAnon/registerUser net::ERR_EMPTY_RESPONSE
send @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:30
ajax @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:30
u @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:971
_jqueryCall @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:971
a._jqueryCall @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:973
async function (async)
a._jqueryCall @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:973
post @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:971
post @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:971
t @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:973
sendMessage @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:736
apply @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:736
call @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:736
o.call @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:971
eval @ /client/providers/ServerProvider.js:1
s @ /client/providers/ServerProvider.js:1
(anonymous) @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:973
q @ /client/views/setupWizard/steps/AdminUserInformationStep.js:1
ee @ /client/views/setupWizard/steps/AdminUserInformationStep.js:1
Ve @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
Ze @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
er @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
Kn @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
Jn @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
(anonymous) @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
ze @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
$e @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
to @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
lt @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
ft @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
t.unstable_runWithPriority @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:586
pc @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
De @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
it @ 66eaa3be98974e118b931b4c4ec6172ce4ec8f05.js?meteor_js_resource=true:568
2

Hi longtth :wave:

What is the web client showing exactly?

3

it just hang at the setup-wizard screen (the screen where we create the first admin account)