Received msg "You are running v6.5.0 which is outside of our support window."

Description

Received message saying we are running v6.5.0; and we need to upgrade as this is going out of support window.
However we are running 6.7.2, and the system says this is supported until October 31, 2024.
I see that 6.7.3 is available, so I will update to that, and maybe message will go away?

So at minimum I am alerting folks that at least I am seeing incorrect “update or die messages”, so if you are seeing these you are not alone.

Server Setup Information

  • Version of Rocket.Chat Server: 6.7.2
  • Operating System: ubuntu
  • Deployment Method: docker
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: v14.21.3
  • MongoDB Version: 5.0.23
  • Proxy:
  • Firewalls involved: netgate

Any additional Information

In the first instance yes, always upgrade to the latest vesion eg 6.7.3

Which client shows the message?

What does your workspace panel tell you?

Licence type, version etc?

Anything in your firewall blocking communications?

Within the desktop app on Linux, I get the rocket.chat direct message that a new release is available, as they are available; that is working fine; and we update regularly

Works space panel says I am running the version that I am (or was running; 6.72); and the other data I reported above.

The anomaly is the email message I received saying that we are still running 6.5.0.

Is some system elsewhere is not being updated with the version we are running?

email headers of the message: (with my email address replaced by “my email” in a pathetic attempt to reduce email harvesting getting this…)

Return-Path: <bounces+25229224-88f7- my email @em5985.rocket.chat>
Delivered-To: my email
Received: from web.adapt-ip.com
by mail.adapt-ip.com with LMTP
id glB8KSWTW2ZEczoA4rysoQ
(envelope-from <bounces+25229224-88f7- my email @em5985.rocket.chat>)
for ; Sat, 01 Jun 2024 21:31:17 +0000
Received: from localhost (localhost [127.0.0.1])
by web.adapt-ip.com (Postfix) with ESMTP id 49E9564616D
for ; Sat, 1 Jun 2024 21:31:17 +0000 (UTC)
X-Virus-Scanned: Debian amavisd-new at web.adapt-ip.com
X-Spam-Flag: NO
X-Spam-Score: 2.536

Authentication-Results: web.adapt-ip.com (amavisd-new); dkim=pass (2048-bit key) header.d=rocket.chat Received: from web.adapt-ip.com ([127.0.0.1]) by localhost (web.adapt-ip.com [127.0.0.1]) (amavisd-new, port 10024) with LMTP id GFKexJMtdqWu for ; Sat, 1 Jun 2024 21:29:08 +0000 (UTC) Received: from wfbtbpcr.outbound-mail.sendgrid.net (wfbtbpcr.outbound-mail.sendgrid.net [159.183.179.197]) by web.adapt-ip.com (Postfix) with ESMTPS id E24C5646174 for ; Sat, 1 Jun 2024 21:26:51 +0000 (UTC) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=rocket.chat; h=mime-version:subject:from:content-type:content-transfer-encoding:to: cc:content-type:from:subject:to; s=svc; bh=XRglZUibSmchY1F/PYlZrBMxsK389ju1s5zUgtQgL2M=; b=O6vOPH3GMroiqkoJhus+HQ2ZeyNrFD/n6uehwXn8C66QXXD92MHT9jMEd3N2AZS0uu1u GcSv66Z2ptggJ6iSeLq3Ye4lHEQW02lwhLS32ZquDwDgwQxfEtxBvBSZ0yad8uYN2ECPs6 xVH6zxmJStgfv6lq4uLgwo86nGgFvvzBD5Z3Zg3IR9IGea6CGcwqOMSJJqJsiCddkYmG6f 4A2DvV+q0xpwhe/GUL5b5uLLOZsFdaRVWGwtvdwdEe3mMt5AWN1d3lcoKF0zclFz4P3MEx 7OxHdb+KKtZJXn5iivaI54slU9i/6DWc4fRfZrkhqb3Yf+G9R33gVHXl6oM1Setg== Received: by filterdrecv-78d9567-8rpc2 with SMTP id filterdrecv-78d9567-8rpc2-1-665B921A-5 2024-06-01 21:26:50.147867942 +0000 UTC m=+2846740.140798822 Received: from localhost (unknown) by geopod-ismtpd-1 (SG) with ESMTP id iCHXUHt-S8K9AVu19aHyHQ for ; Sat, 01 Jun 2024 21:26:50.008 +0000 (UTC) Mime-Version: 1.0 Date: Sat, 01 Jun 2024 21:26:50 +0000 (UTC) Subject: chat.adapt-ip.com no longer inside support window From: "Rocket.Chat Cloud" Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Message-ID: X-SG-EID: =?us-ascii?Q?u001=2EwTxGPWOd876GpFOXibErKoaAqkB=2FDjU+rCyjS7h51QvCPX4H4VV3AkJKN?= =?us-ascii?Q?pT4jNjmjsnCqjJRXb6zXgGDV4QFsHkrSCeFCjLo?= =?us-ascii?Q?K1bKYhW0xotaF+0QzOxSGK79Oo2J=2FKzte+cq2Vr?= =?us-ascii?Q?I+2HyQC89Q0eChT9tAwxauz9qIDQ9V4izU8DCCT?= =?us-ascii?Q?g1RU6oOAeSICj=2F8Ye1YrAm4qskMWo+hXR6keVV2?= =?us-ascii?Q?3J=2FiBxN7lPdmo=2FiMSaRcpQScVtSxWoSMsdWv5QF?= =?us-ascii?Q?TX=2Fe?= To: my email

Check your cloud sync is ok and check what your cloud workspace tells you.

IIRC it can get out of sync.

If that is the case I’ll try to get a cloud mechanic to take a look.

OK, I logged in to the cloud.rocket.chat/home and see that five instances are displayed there:

; however we are only running one.

Opening them up, it is the case that only the last one has any traffic.

They each have an option to remove (the three dots) but a pop up appears that warns removing the workspace will unregister it. Since they all are named the same thing (chat.adapt-ip.com) I am afraid to click OK

[ Why are there so many, you ask? Well the migration from 3.9.2 to 6.x was an experience! ]

Is it safe to remove these old ones in the cloud.rocket.char page?

Ahhhh… Makes sense now.

How many users do you have?

You should be able to remove the instances from the cloudy panel.

I’d take out all but the last, restart Rocket & try to sync in the Rocket Admin panel.

See what happens.

If not you can remove them all and re-register.

The docs should explain how to register.

Ahhhh… Makes sense now.

How many users do you have?

You should be able to remove the instances from the cloudy panel.

I’d take out all but the last, restart Rocket & try to sync in the Rocket Admin panel.

See what happens.

If not you can remove them all and re-register.

The docs should explain how to register.

Admin->Workspace->Subscription->Sync license update :slight_smile:

Not when they have multiple instances.

Needs a clear up first.