Push notifications not working on Samsung Galaxy S22

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Description

I cannot for the life of me figure out why Push notifications are not working for a Samsung Galaxy S22. I have tried the Rocket.Chat app, I’ve tried using Chrome and logging in as a “browser user”, and I’ve tried installing the Progressive Web App (PWA). No change. Not working. Other users, for example those using iPhone, on the same server get push notifications, so the server is correctly configured.

Server Setup Information

  • Version of Rocket.Chat Server: 8.1.1
  • Operating System: Ubuntu 24.04.LTS
  • Deployment Method: “Manual”
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: 22.22
  • MongoDB Version: 8.2
  • Proxy: Nginx
  • Firewalls involved: iptables, but not relevant

Any additional Information

Looking in the DB, the Push token for the device is never registered. I don’t know why nor what’s so unique with this phone. All permissions are given correctly to the phone, to the app, to the PWA, etc. I’ve re-installed the app 5 times, tried clearing the cache, tried clearing data. Still no go.

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2

Same issue here, setup the server in the last few days. iPhone notifications working great. When an Android user went to test notifications, they received a message stating there is no token for that user.

I attempted uninstalling on my iPhone, and moving my session to an Android device. The test notification stated it sent to 1 device, which ended up being my iPhone. Android never gets a notification.

Reinstalled on iPhone, and now it states 2 devices when I send a test notification. Seems like a bug on the Android app?

Server setup is basically identical. Just updated to Rocket.Chat Server 8.2.0 though.

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