I have the issue that android and ios client are not getting any push notifications. Our server is registered to cloud.rocket.chat.
When dropping messages neither ios nor android clients get a push notification. when hitting the test button in the administration -> push area I see the error message that there are no tokens for this user.
The parallel connected android version is 220.127.116.115. How can I solve this?
I am receiving Emails when I receive messages but would prefer to receive push notifications as well.
Server Setup Information
- Version of Rocket.Chat Server: 3.0.2
- Operating System: debian
- Deployment Method: docker
- Number of Running Instances: 1
- DB Replicaset Oplog:
- NodeJS Version: v12.14.0
- MongoDB Version: 4.0.3
- Proxy: apache
- Firewalls involved: