Not receiving push notifications

Community Support
1

Description

Push notifications aren’t being sent. Logs show that it was successfully sent on my end but the notification doesn’t arrive.

Server Setup Information

Version of Rocket.Chat Server: 6.6.6
Operating System: Debian
Deployment Method: Docker
Number of Running Instances: 1
DB Replicaset Oplog: 4.4.29 / wiredTiger (oplog Enabled)
NodeJS Version: v14.21.3
MongoDB Version: 4.4.29 / wiredTiger (oplog Enabled)

Any additional Information

Logs show:
rocketchat_1 | {"level":20,"time":"2024-04-12T18:04:02.643Z","pid":8,"hostname":"dce2d24b6fcd","name":"Push","msg":"Sent message \"@<REDACTED MY USER>\" to 0 ios apps 2 android apps"}

My server shows as registered and is connected to Rocket Chat’s cloud. The cloud dashboard shows no received messages.

2

You have already received a response here:

https://open.rocket.chat/channel/support?msg=gAsTWcSuCwwvejJFk

3

I have same issue. Yes, that links to a response to this question, but it does not link to a resolution. :slight_smile: I’m still just starting my rocket.chat journey so will spend more effort looking into what’s wrong here, but I confirm my self-hosted workspace is registered. Clicking the button to test sending a Push notification results in a “success” UX, but I don’t get a notification on my phone running the app and logged into my workspace.

image
image360×229 11.5 KB

4

What do your logs say?

If your server is setup correctly there are rarely any genuine issues.

It’ll be in your setup somewhere.

Firsr, if you are “starting your journey” then why are you not on 7.x ? Or even 6.11/12/13 ? Makes no sense.

You need to also provide full info on your server.

metoo is largely irrelevant.

Read all this.