Push notification not working on rocket chat 7.5.1, on premise, docker

Community Support
1

Description

we are running an installation of rocket chat deployed via docker, at the end of April we upgraded to version 7.5.1, using MongoDB 6.0.13, from the admin dashboard I see that the version is supported till November 1st 2025, at the end of may we received an email urging to upgrade to a supported version and since June 1st we are not receiving any push notification, the logs are filled with this:

{"level":50,"time":"2025-06-11T15:35:27.496Z","pid":1,"hostname":"95d7b7e3fd27","name":"Push","msg":"Error sending push to gateway (4 try) ->","err":"{\"errorMsg\":\"unsupported version\"}"}

shall we upgrade to 7.5.2 or go to 7.7? and why?

Server Setup Information

  • Version of Rocket.Chat Server: 7.5.1
  • Operating System: Rocky linux 9.5
  • Deployment Method: docker
  • Number of Running Instances: 1
  • DB Replicaset Oplog: 6.0.13 / wiredTiger (oplog Enabled)
  • NodeJS Version: v22.13.1
  • MongoDB Version: 6.0.13
  • Proxy: Traefik
  • Firewalls involved:

Any additional Information

Cloud Workspace ID
5f19823433684e00014f13bd

2

Did you read all the release notes?

Upgraded from which version?

Please advise:

Number of users
Licence type
Air gapped or not

3

Upgrade from 7.4.2
database migration 318 (23 April 2025 12:07)

active users: 3102
community edition
not air gapped