I have problem with Rocket.Chat app on phones. the voice and videos does not play in phones on both IOS and Android devices. on phones when i open the RocketChat in web browser it works but in app it does not work.
my rocketchat instance is running on Docker on port 3000 and outside of docker, i have installed nginx on my local server that proxy port 443 to 3000. this is my nginx config for my rocketchat. maybe there is something to add or modify to fix this?
server {
server_name chat.domain.com;
location / {
proxy_pass http://rocketchat:3000;
}
# Proxy font requests from domain.com
location /files/fonts/ {
proxy_pass https://domain.com/files/fonts/;
proxy_set_header Host domain.com;
add_header Access-Control-Allow-Origin "*";
add_header Access-Control-Allow-Methods "GET, OPTIONS";
add_header Access-Control-Allow-Headers "Content-Type";
}
listen 443 ssl; # managed by Certbot
ssl_certificate /etc/letsencrypt/live/chat.domain.com/fullchain.pem; # managed by Certbot
ssl_certificate_key /etc/letsencrypt/live/chat.domain.com/privkey.pem; # managed by Certbot
include /etc/letsencrypt/options-ssl-nginx.conf; # managed by Certbot
ssl_dhparam /etc/letsencrypt/ssl-dhparams.pem; # managed by Certbot
proxy_http_version 1.1;
proxy_set_header Upgrade $http_upgrade;
proxy_set_header Connection "upgrade";
proxy_set_header Host $http_host;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_set_header X-Forwarded-Proto $scheme;
proxy_set_header X-Nginx-Proxy true;
proxy_redirect off;
proxy_connect_timeout 90;
proxy_send_timeout 90;
proxy_read_timeout 90;
client_max_body_size 1024M;
add_header Access-Control-Allow-Origin *;
}
server {
if ($host = chat.domain.com) {
return 301 https://$host$request_uri;
} # managed by Certbot
listen 80;
server_name chat.domain.com;
return 404; # managed by Certbot
}
Also, my files stored in S3 Storage ( not AWS, its local on another server ) and its not GridFS or ..
i seen multiple issues about this problem but there was no clear solution about it. any idea?
Expected behavior:
Fix loading and playing voice and videos in android/ios apps.
i rolled back to original/default nginx config. nothing changed.
also all of my clients use the domain with out the port. including me. because i have this problem as well.
also, there is another thing. when i clear cache and data of app ( in android ) and open the chat for the first time, it will load. but then i switch between chats, the same voice that loaded earlier, does not load and shows 0 second time.
something switching multiple times between chats in app ( both IOS/ANDROID ) load the voice but most of the times, it does not.
server {
listen 443 ssl;
server_name chat.domain.com; #replace <ABC.DOMAIN.COM> with your domain name
ssl_certificate /etc/letsencrypt/live/chat.domain.com/fullchain.pem; #replace <ABC.DOMAIN.COM> with your domain name
ssl_certificate_key /etc/letsencrypt/live/chat.domain.com/privkey.pem; #replace <ABC.DOMAIN.COM> with your domain name
ssl_protocols TLSv1 TLSv1.1 TLSv1.2;
ssl_prefer_server_ciphers on;
ssl_ciphers 'EECDH+AESGCM:EDH+AESGCM:AES256+EECDH:AES256+EDH';
root /usr/share/nginx/html;
index index.html index.htm;
# Make site accessible from http://localhost/
server_name chat.domain.com;
location / {
proxy_pass http://localhost:4000/;
proxy_http_version 1.1;
proxy_set_header Upgrade $http_upgrade;
proxy_set_header Connection "upgrade";
proxy_set_header Host $http_host;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_set_header X-Forwarded-Proto http;
proxy_set_header X-Nginx-Proxy true;
proxy_redirect off;
}
}
server {
listen 80;
server_name chat.domain.com); #replace <ABC.DOMAIN.COM> with your domain name
return 301 https://$host$request_uri;
}
yes i used default setup just like the docs.
the main problem is with the audios ( even those recorded with rocketchat app itself ). i attached some screenshot for better reference
as you can see, a voice below loaded and when in another attempts, it did not.
should i switch to apache? or any tweaking in nginx config can solve it?
my brother. my actual domain is not chat.domain.com . i can’t share my actual URL of my organization for security purposes.
also, with port 3000 was the same. with EXACT config of nginx have the same prolem. right now, i am on default nginx config. only using my actual URL of instance and path of my ssl. anything else is default.
idk why you thing there something that i don’t tell. i don’t play games.
my problem is obvious. and its not just me. there is +10 posts in github issues or other forums about this bug and there is NO SOLUTION about it.
my nginx config is EXACTLY THE SAME as the doc right now.
at this moment, i switched back to port 3000 and everything is on default setting.
all of the setting in rocketchat setting itself is default.
EVERY THING IS DEFAULT!
for testing ONLY, i activated a Pro Trial license from Cloud.Rocket.Chat to see its license problem. IT WAS NOT. problem is still there.
[quote=“imanerfanian, post:10, topic:22043”]
idk why you thing there something that i don’t tell.[/quote]
Because I have been doing this a long time and have a good idea when something is not quite right. I haven’t accused you of playing games. I just know that often we do not get told the whole story.
You told me you had followed the docs and then posted something that was not in the docs.
You had used port 4000 - how/why did you do that and what difference do you think it would make?
i checked the Open Rocketchat server again. the voice cannot play. i think its the app problem. i will attach the screenshots.
the first time that i open the group, voice did not open. second time it did and the last time, it did not. i think its the app or my network. i test it with my Sim cart network and wifi. i test it in my home network and company network. also employees across the country connect to rocketchat instance and still have this problem.
sometimes i can hear it. when i switch between channels, sometime it play and sometimes it does not. i test it with android/ ios phone. still there.
any idea?
. i can’t share my actual URL of my organization for security purposes.
