Problem with Playing video or voice message in Android/IOS App

Community Support Mobile Apps
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21

As I previously said, if it works on open, then the issue is almost certainly your setup.

From experience this is the case 99.9% of the time with issues like this.

Note - I also tested on my setup with no issues.

Note - cloudflare probably indicates you have other issues that should be resolved first. Disable it, fix the issue, enable it again.

You may also want to check your storage setup - retrieval etc.

22

I am having the same exact issue with the Mac App: Version 4.4.1. We have a on-prem version of rocket chat (7.6.1) running in docker. Our web version of rocket chat works perfectly. We have a legitimate certificate. We followed the install instructions to the letter. I’m pretty sure there is a bug with the electron app.

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