Omnichannel transfer chat between departments not work


Hi, wish know how setup for transfer chat from one agent (chat taken) to another department (not included in the agent departments list). RC not permit it. And we need transfer chat between departments also where agents arent involved. How do it? Thanks

Server Setup Information

  • Version of Rocket.Chat Server: 3.10.5
  • Operating System: ubuntu
  • Deployment Method: snap
  • Number of Running Instances:
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version:
  • Proxy:
  • Firewalls involved:

Any additional Information