Omnichannel Facebook Departments

Community Support
1

Description

Hi all, since FB integration into Livechat/Omnichannel we have used it and i must say: work as well. But now i have too many problems about agent assign or department assign because we have many Facebook account integrated with Omnichannel, 5 FB account, and cannot use rules to assign specific FB page at specific department. Then FB chat goes at one random agent and not to, as i wish, at one specific department like the web pluging.

Any help? Thanks.

Server Setup Information

  • Version of Rocket.Chat Server: 3.10.5
  • Operating System: Ubuntu
  • Deployment Method: snap
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version:
  • Proxy:
  • Firewalls involved:

Any additional Information