Functionality support

Community Support
1

Description

There is a general schedule for all departments, but:

  • there is no schedule configuration for each department
  • Schedule configurations by department and agent.
  • Agent schedule settings for holidays
  • Maximum number of conversations per agent, the administrator can parameterize the number of conversations that reaches the agent.
  • If there are no agents available, after X time the conversations can be automatically forwarded to the administrator
  • That does not allow the agent to log in on different machines, that detects a new login alerting the user.

Server Setup Information

  • Version of Rocket.Chat Server: 4.8
  • Operating System: Ubuntu 20.04.4
  • Deployment Method: docker
  • Number of Running Instances: 1
  • DB Replicaset Oplog: Enabled
  • MongoDB Version: 4.0
  • Proxy: Nginx
2

Hi @yeder!

Have you tried the Enterprise Trial?

I believe most of those are covered by the Enterprise Edition.

Also, you can achieve most of them by using integrations and APIs from outside of Rocket.Chat.

Let me know if this helps.

Thanks!