Hi I just want to confirm:
The only way to use omnichannel feature activated is to pay for the cloud connected services right? even if I self hosted Rocket.Chat myself.
I’d like to connect Rocket.chat to my own chat application for my customers. Is Omnichannel the best features to work on?
We have already connected rocket.chat to your own cloud workspace. Even after enabling omnichannel in administration, it is not functioning. What could be possible reasons?
Deploying Omnichannel - connect to the cloud workspace, enable Omnichannel and set it up, deploy the livechat widget to your website and start using the livechat, or use one of the connectors for FB etc.
Connect to your own own chat application - this is a huge topic and no one answer. We don’t even know what application you are using. You need to to have an in depth read of the documentation, and topics like API to work out how to connect them.
We have a website and are installing rocket.chat widget. We also have enabled and configured omnichannel (from business hours to session - all these are done with the help of admin userguide). Yet, omnichannel is not allowed. What could be the possible reason?
The business manager is verified. Twilio is also verified. The request from twilio to use facebook business manager is not showing. What could be the possible reason??
I have the same issue. I tried to connect it yesterday and didn’t get a request and only received an email from facebook about an hour ago that my business account can now send messages, but still no request to accept.