Omnichannel Not Allowed

Hi I just want to confirm:
The only way to use omnichannel feature activated is to pay for the cloud connected services right? even if I self hosted Rocket.Chat myself.

I’d like to connect to my own chat application for my customers. Is Omnichannel the best features to work on?

No you don’t have to pay to activate it, but you do need to connect to your own cloud workspace which you can do for free.

Simple omnichannel livechat is free to use.

There is a Twitter app which has a cost because of upstream costs.

Other connectors may vary - we have new Facebook and Whatsapp connector apps launching shortly which may have a cost.

That really depends on exactly what you want to do and how.

You probably need to have a good read in the documentation on topics like API.