Live Chat not available

Hello, I´m new here, Im no dev. I just installed the live chat option in order to drive my facebook messenger messages to Rocket chat, but I´m not able to use it. I tap on the icon and then a messages pops up sayinh “Unavailable”.

I will really appreciate if you can help me

The livechat widget is not the same as the Facebook messenger app.

Livechat needs Omnichannel enabling, and user agents adding.

Once you have that running you enable FB support but that needs a FB key from support. you have mailed them so they should send you a key.