How does Omnichannel choose the initial department? On my install every new chat seems to be sent to one department but not the one I wanted.
Related topics
| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
| Livechat ... default Departments..how to? | 0 | 891 | March 4, 2019 | |
| Moving chat to humen agent from chat bot | 0 | 341 | February 6, 2023 | |
| Livechat different messages for differents departments | 0 | 362 | February 17, 2023 | |
| Add multiple departments to Twilio Omnichannel | 2 | 833 | January 4, 2021 | |
| Omnichannel Facebook Departments | 0 | 544 | February 17, 2021 |