Notifications Not Working

Community Support
1

Description

I received email notifications from Rocket Chat that my workspace would stop receiving notifications from May 1st unless I updated to version 7 before 30th April. I did the upgrade on April the 10th (currently 7.5.0).

However, my notifications appear to have been cut off anyway - I tried to contact their support desk but they don’t provide support for Community servers, and their automated response suggested I try here. I get the same response if I reply to the email notifications.

Does anyone know why this might have happened or what I should do to get my notifications restored (or if that is even possible)?

Server Setup Information

  • Version of Rocket.Chat Server: 7.5.0
  • Operating System: Ubuntu
  • Deployment Method: Snap
  • Number of Running Instances: 1
  • NodeJS Version: v22.13.1
  • MongoDB Version: 6.0.19 / wiredTiger (oplog Enabled)
  • Firewalls involved: N/A
2

What does your cloud panel say?

You usually get 10k per month.

How many users do you have?

3

It just says 0/10,000 used, I cant find anything suggesting they have been deactivated.

I normally use 2-3000 per month (there are only about 30 users)

4

Have asked the team - have seen a few of these.

Please be patient.

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