Push Notifications

Anyone else having issues with push notifications over the past couple of days?
Status page says it’s running https://status.rocket.chat/

Server Setup Information

  • Version of Rocket.Chat Server: 3.8.3
  • Operating System: Ubuntu 18.04 LTS
  • Deployment Method: Snap
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version:
  • Proxy: caddy
  • Firewalls involved:

Any additional Information

hey, where do you see this push notification usage overview?

Go to https://docs.rocket.chat/guides/mobile-guides/push-notifications-1/push-notifications-admin-guide

Also https://docs.rocket.chat/guides/administrator-guides/connectivity-services

Hi, I have just installed a fresh RC server on Ubuntu with Snap. One of the problems I have is that we don’t receive any notifications. Not even via the test Push button. (Gateway etc all set correctly, and since it was a fresh install nothing to do with upgrading. Have restarted everything multiple times.) But in my research I now read this, so perhaps it’s nothing wrong at my end but a generic issue?

UPDATE. As of December 1st the Push limits were put in place…
I have now become a GitHub sponsor and increased to 20K Push, but Push Notifications still do not work for me.


Can’t say I have seen any problems but looking at your usage your are going to to way over the 10k limit you have, you can upgrade to 20k with github sponsorship or pm me if you need more that that.
I would check the logs and see if you are getting any errors when push messages are being sent.

I would check the logs. Try and see if you are seeing any errors come back when a push is sent.

Login to your cloud console where you registered your server instance

hey is there anyway to analyze via mongodb which messages are tried to send wie push notificiation? in parties.rocketchat_message i dont find something…